1. Controller
Arclla Online Systems, Kosicka 11, 821 09 Bratislava, Slovenska republika.
2. Contact
General privacy contact: privacy@nezly.sk. Data Protection Officer (DPO) contact: privacy@nezly.sk.
3. Scope and purpose of processing
We process form contact data (name, email, phone, message, selected plan) for handling inquiries, order requests, follow-up communication, and security logging.
4. Legal bases
Processing is mainly based on pre-contractual measures and contract performance, legal obligations, and legitimate interests (security, service protection, operational accountability).
5. Retention period
Data is retained for the period required to process requests and subsequently for periods required by law or legal claim protection.
6. Recipients
Data may be shared with vetted contracted processors (hosting, email infrastructure, technical support) in the minimum necessary scope.
7. Transfers outside EEA
If data transfers outside the EEA occur, they are performed with appropriate GDPR safeguards.
8. Your rights
You have rights of access, rectification, erasure, restriction, objection, portability, and the right to lodge a complaint with a supervisory authority.